Privacy Policy for Smart Switch for Dokan Vendor

This Privacy Policy explains how [Your Company Name/Your Name] (“we,” “our,” or “us”) collects, uses, and shares information in relation to your use of the Smart Switch for Dokan Vendor plugin (the “Plugin”), a WordPress plugin designed to enhance the Dokan multivendor marketplace experience.

This policy applies to you if you are a Marketplace Owner who has installed the Plugin on your Dokan-powered marketplace, or a Vendor using features provided by the Plugin on such a marketplace.

The Smart Switch for Dokan Vendor Plugin is installed on a WordPress site that also runs the Dokan plugin. The Marketplace Owner is ultimately responsible for managing their marketplace’s overall data, security, and compliance with privacy laws (e.g., GDPR, CCPA). We provide the Smart Switch for Dokan Vendor Plugin and support for its specific functionalities but do not host or control the primary data of the marketplace (such as core Dokan data, WooCommerce data, or general WordPress user data) unless explicitly stated for a specific feature of our Plugin.

We will notify you of significant changes to this Privacy Policy via email (if you have provided it to us, for example, through a purchase or support request) or by posting a notice on our official website [YourWebsite.com].

For questions about this Privacy Policy or our data practices, please contact us at [Your Support Email Address, e.g., support@ozzyglenn.com].

1. Who We Are and Key Roles

  • Smart Switch for Dokan Vendor (the “Plugin”): Developed by [Your Company Name/Your Name], this plugin adds specific features or enhancements to marketplaces using the Dokan plugin.
  • Marketplace Owner: The individual or entity who installs the Dokan plugin and our Smart Switch for Dokan Vendor Plugin on their WordPress website. They manage the overall marketplace, including vendor and customer data collected by Dokan and WooCommerce. The Marketplace Owner is responsible for their marketplace’s own privacy policy.
  • Vendor: An individual or entity who creates a shop within a Dokan-powered marketplace and may use features provided by our Plugin.
  • [Your Company Name/Your Name]: We are the developers of the Smart Switch for Dokan Vendor Plugin. We are the data controller for information we collect directly (e.g., when you purchase our Plugin, contact us for support, or if our Plugin offers a direct licensing/update mechanism that communicates with our servers). We typically do not access or control the broader marketplace data (vendor profiles, customer orders handled by Dokan/WooCommerce) unless specific data is shared with us for support purposes or if a feature of our Plugin explicitly requires it and is described herein.

2. What Information We Collect and How

The information we collect is primarily to provide, support, and improve the Smart Switch for Dokan Vendor Plugin.

  • 2.1. Information You Provide Directly to Us:
    • Purchase Information: If you purchase the Plugin from our website [YourWebsite.com], we may collect your name, email address, billing information (processed by our payment gateway like PayPal or Stripe), and purchase history.
    • Licensing Information (If Applicable): If the Plugin includes a licensing or activation system that communicates with our servers, we may collect the license key, the domain(s) where the Plugin is activated, and the date of activation/last validation to verify legitimate use and provide updates.
    • Support Inquiries: When you contact us for support (e.g., via email, support ticket system), we collect the information you provide, such as your name, email address, details of your query, and any diagnostic information you share (like website URL, WordPress debug logs, screenshots, or temporary admin access if provided with your explicit consent for troubleshooting).
    • Plugin Settings (If Stored Remotely or Synced): If any settings for the Smart Switch for Dokan Vendor Plugin are configured to be stored or synced with our servers (this is uncommon for typical enhancement plugins but possible for advanced features), we would collect those specific settings. (You need to be very clear if your plugin does this).
  • 2.2. Information Collected Automatically by Our Plugin (If Applicable):
    • (This section is highly dependent on what your “Smart Switch” plugin actually does. Be specific. Examples below are illustrative.)
    • Usage Data (Feature Specific): If the Plugin includes features that track usage for improvement or functionality (e.g., how often a specific “switch” or feature is used by vendors within their dashboard), this data might be collected. This data would typically be aggregated and anonymized if possible. (Specify if this data is sent to your servers or stored locally on the marketplace owner’s site).
    • Error Reporting (Opt-in): The Plugin might include an opt-in feature to send anonymized error reports to us to help improve plugin stability. This would typically include PHP error messages, plugin version, WordPress version, and Dokan version, but not personally identifiable information unless essential for the error context and clearly stated.
  • 2.3. Information Collected via Our Website [YourWebsite.com]:
    • Standard Web Logs: Like most websites, we may collect log information when you visit [YourWebsite.com], including your IP address, browser type, referring/exit pages, and timestamps.
    • Cookies and Tracking Technologies: We may use cookies for website functionality (e.g., shopping cart for plugin purchases, user login). We may also use analytics services like Google Analytics to understand website traffic. You can learn more about managing cookies through your browser settings. For Google Analytics, you can opt-out via tools.google.com/dlpage/gaoptout.
  • 2.4. Data Handled by the Plugin Locally on the Marketplace Owner’s Site:
    • The Smart Switch for Dokan Vendor Plugin primarily operates on the Marketplace Owner’s WordPress installation.
    • Any data the Plugin processes related to Dokan vendors or their store settings (e.g., if it provides a new interface for vendors to manage something) is typically stored within the Marketplace Owner’s WordPress database. We, [Your Company Name/Your Name], do not access this data unless it is explicitly shared with us for support purposes by the Marketplace Owner or Vendor.
    • The Marketplace Owner is responsible for the security and privacy of this data on their own server.

3. How We Use Your Information

We use the limited information we collect for the following purposes:

  • To Provide and Maintain the Plugin: To process your purchase, deliver the Plugin, verify licenses (if applicable), and provide automatic updates (if applicable).
  • To Provide Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance related to the Plugin.
  • To Improve the Plugin: To understand how the Plugin is used (if usage tracking is implemented and consented to), identify areas for improvement, and develop new features. Anonymized error reports (if opt-in) help us fix bugs.
  • To Communicate With You: To send you important notices about the Plugin (e.g., critical updates, security alerts, changes to terms or this policy) and, with your consent where required by law, promotional offers or newsletters related to our products.
  • For Security and Fraud Prevention: To protect our intellectual property (e.g., through license validation) and to detect and prevent fraudulent or unauthorized use of the Plugin.
  • To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.

4. How We Share Your Information

We do not sell your personal information. We share information we collect only in the following limited circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as:
    • Payment processors (e.g., Stripe, PayPal) to handle purchases of the Plugin.
    • Email service providers to send communications.
    • Support ticket system providers (if used).
    • Analytics providers (e.g., Google Analytics for our website).
      These service providers are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
  • Protection of Rights: We may disclose information where we believe it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service, or as evidence in litigation in which we are involved.
  • Business Transfers: If [Your Company Name/Your Name] is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

The Smart Switch for Dokan Vendor Plugin itself does not facilitate direct sharing of the Marketplace Owner’s or Vendor’s core marketplace data (customers, full order details managed by Dokan/WooCommerce) with third parties through its own functionality, unless a specific feature of our Plugin clearly states so and requires user/owner configuration (e.g., an integration with an external service that you, the Marketplace Owner, enable).

5. Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, we use SSL encryption for purchases on our website.

However, no internet-based system can be 100% secure, and we cannot guarantee the absolute security of your information.

Marketplace Owners are responsible for implementing and maintaining appropriate security measures for their own WordPress website, Dokan installation, and all data collected and stored on their server, including data processed by our Plugin locally.

6. Your Choices and Privacy Rights

Depending on your location and applicable laws (e.g., GDPR in Europe, CCPA in California), you may have certain rights regarding your personal information that we hold. These may include the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate personal information.
  • Delete your personal information (subject to our legal obligations to retain certain data).
  • Receive a copy of your data in a portable format.
  • Opt-out of marketing communications (you can usually do this via an “unsubscribe” link in emails).
  • Restrict or object to certain processing of your information.

To exercise these rights for data controlled by [Your Company Name/Your Name] (e.g., your purchase information from our website, support tickets you’ve submitted to us), please contact us at [Your Support Email Address]. We may need to verify your identity before processing your request.

  • For Marketplace Owners: You control the data on your marketplace. If you wish to access, correct, or delete data related to your marketplace’s operation (including data our Plugin might store locally in your database), you would manage this through your WordPress admin and database tools.
  • For Vendors using a marketplace with our Plugin: Your primary data controller is the Marketplace Owner. Please contact them for requests related to your vendor profile, product listings, and customer order data. If you have a direct support interaction with us, you can contact us regarding that specific data.

7. Data Retention

We retain personal information we collect for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). For example, license activation records may be kept as long as the license is considered potentially active or for a period thereafter for support and record-keeping.

8. Children’s Privacy

Our Plugin and our website are not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. International Data Transfers

If you are located outside the United States and purchase our Plugin or interact with our website, please be aware that information we collect may be transferred to, processed, and stored in the United States or other countries where our service providers are located. Data protection laws in these countries may differ from those in your country of residence. By using our Plugin or website, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Plugin’s functionality, or applicable laws. We will post any changes on this page (or on [YourWebsite.com/privacy-policy]) and update the “Last Updated” date at the top. For material changes, we will provide more prominent notice, such as by email or a notification on our website. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

[Your Company Name/Your Name]
Email: support@ozzyglenn.com
Website: ozzyglenn.com
[If you have a physical address for your business, add it here]